Refund & Cancellation Policy
Last Updated: 16 July 2025
Our policy on subscription cancellations, refund eligibility, and processing for all VBL Digital Solutions offerings.
1. Introduction
This Refund & Cancellation Policy applies to all products, services, subscriptions, memberships, applications, websites, and digital platforms operated by VBL Digital Solutions.
This includes Chrome Connect, KasiNect Africa, Agri Connect, and any future VBL Digital Solutions offerings.
2. Subscription Cancellations
Users may cancel subscriptions at any time through their account settings or by contacting VBL Digital Solutions.
Cancellation will stop future billing but will not automatically result in a refund for the current billing period.
Access to paid services will generally remain active until the end of the paid subscription period.
3. Refund Eligibility
Refunds may be considered in the following circumstances:
- Duplicate payments.
- Billing errors.
- Incorrect charges made by VBL Digital Solutions.
- Technical failures that prevent access to paid services.
- Services not delivered as advertised.
- Exceptional circumstances reviewed at VBL's discretion.
4. Non-Refundable Purchases
Refunds are generally not available for:
- Change-of-mind purchases.
- Partially used subscription periods.
- Failure to use purchased services.
- Services already delivered or consumed.
- Promotional or discounted purchases where explicitly stated.
- Accounts suspended for violations of our Terms and Conditions.
5. Refund Requests
Refund requests must be submitted within 14 days of the transaction date.
Requests should include:
- Full name.
- Registered email address.
- Transaction reference number.
- Reason for the refund request.
Refund requests should be sent to:
6. Refund Processing
Approved refunds will be processed using the original payment method where possible.
Refund processing may take between 7 and 14 business days, depending on the payment provider and financial institution involved.
7. Chargebacks
Users are encouraged to contact VBL Digital Solutions before initiating a chargeback with their financial institution.
We will make reasonable efforts to resolve billing disputes promptly and fairly.
8. Policy Changes
VBL Digital Solutions reserves the right to amend this Refund & Cancellation Policy at any time.
Updated versions will be published on our website and become effective upon publication.
9. Contact Information
VBL Digital Solutions
Email: info@vblafricagroup.co.za